Privacy
Privacy policy
LUCKLAB (행운실험실) collects only the personal information it needs to answer quote inquiries, and handles it safely under Korea’s Personal Information Protection Act. This policy applies to quote inquiries on the LUCKLAB website. It is an English translation; if it differs from the Korean policy, the Korean policy applies.
Update, November 9, 2026 · We’re closing our KakaoTalk channel, so its contact details are removed from this policy from November 16, 2026. Until then you can still reach us there.
What we collect and why
| Type | Items | Purpose |
|---|---|---|
| Required | Name (or contact person), contact (email or phone number) | Checking and answering your inquiry |
| Optional | Company, launch date, budget range, message, attachments, reference links | Pricing and consulting |
- The website has no sign-up and collects personal information only through the inquiry form.
- Please don’t include other people’s personal information in attachments.
How long we keep it
- We keep inquiries for 1 year from the date you send them, then delete them right away.
- If an inquiry becomes a contract, records about the contract and payment are kept for 5 years under Korea’s Framework Act on National Taxes.
- If you ask us to delete your information, we delete it right away, even before the period ends, except records the law requires us to keep.
How we delete it
- We delete information without delay when the period ends or the purpose is met.
- Electronic files are erased so they can’t be recovered, and paper documents are shredded.
Sharing with third parties
- We don’t give your personal information to other people or companies, except when the law requires it.
Transfer overseas
What you send through the inquiry form is saved straight to LUCKLAB’s Google account (Google Sheets, Drive and Gmail). Google’s servers are outside Korea, so sending an inquiry transfers personal information overseas as shown below. The website runs on Netlify, but inquiries are not stored on Netlify.
| Recipient | Country | Items | When and how | Purpose | Kept for |
|---|---|---|---|---|---|
| Google LLC Google Sheets, Drive, Gmail policies.google.com/privacy | USA | Message and attachments | Sent over the network when you submit | Receiving, storing and answering inquiries | Same as the period above |
- Legal basis: Article 28-8(1)(1) of the Personal Information Protection Act (we ask for separate consent in the form)
- You can refuse this transfer. But because the form and our email (Gmail) both run on Google’s servers, we can’t receive your inquiry without it.
Your rights
- You can ask at any time to see, correct or delete your personal information, or to stop us processing it.
- Email us, and we’ll act within 10 days and tell you the result.
- Someone can also ask on your behalf, with a letter of authorization.
How we keep it safe
- Only one person, the founder, can see inquiries.
- The Google account that receives inquiries uses two-step verification, and everything travels over an encrypted connection (HTTPS).
- Inquiries and attachments past the retention period are deleted automatically every month.
Cookies and analytics
- The website doesn’t use cookies or analytics tools.
Privacy officer
- Seo Juhee (founder)
- Email lucklab.official@gmail.com
Where to get help
You can ask for advice or report a privacy violation to these Korean agencies.
- Personal Information Dispute Mediation Committee 1833-6972 · www.kopico.go.kr
- Privacy Infringement Report Center 118 · privacy.kisa.or.kr
- Supreme Prosecutors’ Office 1301 · www.spo.go.kr
- Korean National Police Agency 182 · ecrm.police.go.kr
Changes to this policy
- If this policy changes, we announce it on the website 7 days before it takes effect.
- Effective date: November 16, 2026 (previous version: November 6, 2026)